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Privacy

WhatsApp privacy policy

We use WhatsApp only to talk with you. Here is what we receive and how we use it.

This notice explains how Optivise AI (sole trader XU, KUANG, ABN 32 925 763 484, Melbourne, Australia) handles personal information when you contact us on WhatsApp. We use WhatsApp only to communicate with you. It adds to our main privacy policy, and we handle this information in line with the Australian Privacy Principles.

What we receive

  • Your WhatsApp phone number and profile name.
  • The messages, photos, documents and voice notes you choose to send us.
  • Basic message details, such as when a message was sent, delivered and read.

We do not ask for passwords, bank or card details, or government ID numbers on WhatsApp. Please do not send them.

How we use it

We use this information only to talk with you: to answer your questions, arrange consultations, send quotes, and give updates and support on services you have asked for. We may note the details of your enquiry in our own customer records so we can follow up. We do not use WhatsApp for advertising, we do not add you to marketing lists without asking, and we do not sell or share your number or messages for anyone else's marketing.

WhatsApp and Meta

WhatsApp is provided by WhatsApp LLC, part of Meta Platforms. Messages pass through WhatsApp's systems, which may store or process data outside Australia, including in the United States. How WhatsApp itself handles your information is set out in the WhatsApp Privacy Policy. We only share your information with others where you ask us to or the law requires it.

Keeping and deleting messages

We keep chat history only as long as we need it to deal with you, deliver services or meet legal and record-keeping obligations. After that we delete it. You can ask us to delete your chat and contact details at any time.

Stopping messages

We only message you after you have contacted us or agreed to hear from us. Reply STOP at any time, or block our number in WhatsApp, and we will not message you again.

Access, correction and deletion

To ask what we hold about you, correct it or have it deleted, tell us on WhatsApp or email info@optiviseai.com.au. We reply within 30 days.

Complaints

If you are unhappy with how we handled your information, contact us first. If we do not resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 6 October 2026.