Privacy policy

This policy explains what personal information Optivise AI (ABN 32 925 763 484) collects through this website, how we use and protect it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Enquiries: your name, email, company and message when you use the contact form or email us.
• Member accounts: your name, email and sign-in details if you register for the AI Academy member hub.
• Member app content: what you type into AI features of the member apps, such as the Chinese learning app.
• Technical data: IP address, browser, device and pages visited, recorded in server logs and by a performance script our web host adds to each page.

How we use it

We use your information to reply to you, prepare quotes, deliver and support the services you ask for, run member accounts and member apps, keep the site secure and understand how it is used so we can improve it. We do not sell personal information. We only send you marketing if you ask for it, and you can opt out at any time.

Service providers

We rely on a small number of providers to run the site. Some of them store or process data outside Australia, including in Singapore and the United States.

• FormSubmit, which forwards contact-form messages to our email.
• GoDaddy, our web host, which serves the site, keeps server logs and runs its own performance script.
• Supabase, which manages AI Academy member accounts; its code is delivered by esm.sh.
• Google Fonts, which supplies typefaces on the Claude study guide pages.
• AI model providers, such as DeepSeek, which process what you type into member app AI features.

Cookies and browser storage

The site stores your language choice for the visit and whether background animation is paused in your browser. If you sign in to the member hub, Supabase keeps your sign-in session in browser storage. You can clear these at any time in your browser settings. If we add analytics tools, we will update this policy first.

Security and retention

We use HTTPS across the site, limit who can access enquiries and accounts, and keep personal information only as long as we need it to deal with you, run the services or meet legal obligations. After that we delete it.

Dealing with us anonymously

You can browse the site and ask general questions without giving your name. We need contact details to send a quote or provide a service.

Access, correction and deletion

Email info@optiviseai.com.au to ask what we hold about you, correct it or have it deleted. We reply within 30 days.

Complaints

If you are unhappy with how we handled your information, email us first. If we do not resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 5 October 2026.